Description
Shape the Future of AI
At Labelbox, we're building critical infrastructure for breakthrough AI models at leading research labs and enterprises. Since 2018, we've pioneered data-centric approaches fundamental to AI development.
About the role
The Frontier Data Lead (FDL) is the Managing Director's program lead for client delivery and a key driver of account growth. You run programs, ensure clients are informed, and maintain system accuracy. You understand each partner's goals and organization, connect them with growth and research teams, and identify areas for support.
Responsibilities
Client delivery and communication
- Proactively communicate with clients on program status, progress, volumes, quality, blockers, and milestones.
- Flag risks, delays, and scope changes early, proposing solutions.
- Conduct client check-ins on delivery and future plans, capturing decisions and action items.
Partner insight and account growth
- Understand partners' research goals, model roadmaps, and data priorities.
- Build relationships across partner organizations.
- Identify expansion opportunities and work with the growth team on proposals.
- Develop and maintain account plans, goals, stakeholders, and next actions.
- Lead quarterly business reviews focused on partner goals.
Research bridge
- Share partner needs and challenges with the research team.
- Bring research insights to partners, connecting them to their goals.
- Facilitate working sessions between partners and researchers.
Operations and systems
- Maintain accurate views of accounts, programs, and projects.
- Track client requests and spec changes, confirming with engineers.
- Keep CRM, trackers, and account plans updated, auditing them regularly.
- Prepare reporting for the Managing Director and leadership.
- Develop lightweight templates for smooth handoffs.
Requirements
- 3+ years in consulting, program management, account management, or client operations.
- Excellent written communication and comfort with delivery updates.
- Strong organization and attention to detail.
- Consultative approach with a track record of expanding client relationships.
- Ability to translate between technical and business audiences.
- Experience working with executives and making decisions with incomplete information.
- Self-directed with ability to spot issues and opportunities.
Nice to have
- Experience with AI training data, data labeling, or managed-services delivery.
- Familiarity with frontier AI labs and enterprise AI teams.
- Knowledge of Labelbox or similar platforms.
- Comfort with light automation or no-code tools.
What success looks like
First 90 days
- Current inventory of accounts with status, owner, and next milestone.
- Standard update format and cadence for every account.
- Audited and updated systems.
- Account plans and stakeholder maps for priority partners.
Ongoing
- Clients informed about delays, changes, and wins.
- Managing Director can easily track account status.
- Partners involve us in planning, engaging more teams over time.
- Partner insights shape research agenda, opening new conversations.
- Steady flow of qualified opportunities.
Compensation
The expected annual base salary range for United States-based candidates is $170,000-$230,000 USD.