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From the employer's careers site First seen 28 Oct 2026

CRM Platform Tech Lead

Zendesk Hybrid senior full-time

Salary

$161,000-$241,000 per year

Apply on Zendesk

Description

We are looking for a hands-on CRM Platform Tech Lead to act as the technical anchor for our CRM engineering team.

In this role, you will be the go-to technical expert for a squad of developers and administrators. You won't be managing people in an HR capacity; instead, you will be in the trenches with the team, leading by example.

What You Will Do

  • Drive Solution Engineering: Take high-level requirements and architectural guidelines and translate them into executable, step-by-step technical solutions.
  • Champion AI & Productivity: Cultivate an AI-first mindset within the engineering team.
  • Lead Technical Delivery: Act as the technical heartbeat of the Agile squad.
  • Hands-on Development: Roll up your sleeves to build the most complex, business-critical features yourself.
  • Mentor & Elevate the Team: Actively mentor junior and mid-level engineers.
  • Own Code Quality & Release Hygiene: Partner with QA and Release Management to ensure deployments are seamless.
  • Collaborate Across GTM: Work daily with Product Managers, Business Analysts, and RevOps stakeholders.

What You Bring

  • Experience: 10+ years of hands-on technical experience developing on enterprise CRM platforms.
  • Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks.
  • AI-First Mindset: A forward-thinking approach to software engineering.
  • Delivery Focus: A strong bias for action and execution.
  • Mentorship Mentality: A proven track record of upskilling peers.
  • Agile Proficiency: Deep understanding of Agile development lifecycles.
  • Communication: Excellent ability to explain complex technical constraints or solutions.

Bonus Points

  • Advanced CRM Certifications.
  • Direct experience implementing AI solutions within a CRM.
  • Familiarity with adjacent GTM tools.

Why Join Us?

  • Lead the transformation of our GTM technology.
  • Work closely with business leaders and engineering teams.
  • Be part of a collaborative, forward-thinking tech team.
  • Enjoy a competitive salary and a comprehensive benefits package.

Skills

Required

Nice to have

  • Salesforce Platform Developer II
  • Data Architecture
  • Integration Architecture
  • Einstein
Apply on Zendesk