Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Join the team as Twilio's next People Generalist. This position is needed to support delivery of People priorities, supporting a number of business functions and HRBPs located in the APJ region.
Responsibilities:
- Partner with the HRBP team supporting our APJ region functions to support program roll-outs and on-going process execution
- Analyse HR data and trends across the organisation to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making
- Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy
- Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience
- Support HR Leaders on ad hoc projects
- Help to execute and where required lead business led initiatives
- Partner cross functionally with key stakeholders to ensure communications, program, and process alignment
- Program Management- annual cyclical events such as calibration, pulse surveys etc
- Maintain confidentiality of core HR data and projects
Qualifications:
- 3+ years experience in an HR role in a matrixed organisation
- Ability to take initiative and be a self-starter
- Decisive problem solver with a "get it done" attitude
- Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights
- AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools
- Demonstrates employee focus and managing proactive communication to ensure optimum HR support
- Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
- Keen to continue learning and developing their skill set, having a growth mindset
- Strong ability to identify process gaps and improvement opportunities
Desired:
- Proficiency with HR systems, such as Workday and ServiceNow
Location: This role will be remote, and based in India.
Travel: You may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.