Sr. Principal Product Manager

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

We're looking for a Senior Principal, Product Management to deliver our strategic vision for the Developer Platform. You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently.

Key Skills:

• Platform-as-a-Product Expertise: Proficiency in applying product management methodologies,including user research, roadmapping, and KPI definition,to internal infrastructure.
• Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.
• Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.
• Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.
• Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies.

Responsibilities:

• Own the Platform Roadmap: Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity.
• Transition to Self-Service: Actively shift the platform from reactive, 'ticket-based' support to a scalable, proactive product model by establishing paved roads and service catalogs.
• Lead Cross-functional Integration: Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers.
• Drive Developer Productivity: Champion continuous improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and cognitive load.
• Measure and Optimize: Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability, iteratively refining the platform based on usage data and developer feedback.
• Customer focus: Deeply understand customer needs and advocate for customer-centric product & engineering practices, using developer interviews and usage data to translate requests into root causes.
• Stakeholder Alignment: Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.

Qualifications:

• 12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale
• 10+ years people management experience with demonstrated ability to encourage/lead/recruit/retain successful product management teams
• Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes
• A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details
• Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change
• Data-driven, outcomes oriented and a problem solver
• Customer obsessed - passionate about the customer journey and the customer experience
• Experience building large scale, mission critical software services like a Commerce system or similar
• Bachelor's degree from an accredited university, or equivalent experience

Travel:

• Approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

Location:

• This role will be remote, but is not eligible to be hired in The Bay Area or Seattle area

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $233,100.00–$259,000.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $246,780.00–$274,200.00
• Based in the San Francisco Bay area, California: $274,140.00–$304,600.00