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From the employer's careers site First seen 2 Nov 2026

Care Co-Ordinator Receptionist

Amersham Vale Practice New Cross

Salary

£14.80 to £15.00 per hour

Apply on Amersham Vale Practice

Description

We are looking for a dedicated and enthusiastic Reception/Care Coordinator to join our busy GP practice. The ideal candidate will thrive in a fast-paced environment, enjoy working as part of a team, and be committed to providing a welcoming, supportive, and positive experience for our patients.

You don't need previous GP experience. We're looking for someone with the right attitude, a willingness to learn and a genuine passion for helping people. We'll provide the training and support you need.

Main duties of the job

  • Patient Reception: Provide a friendly, professional, and high-quality reception service to patients and visitors.
  • Patient Enquiries: Respond to patient enquiries in person and over the telephone.
  • Administrative Support: Undertake a range of administrative duties, including managing our online triage platform, KLINIK, and supporting Quality and Outcomes Framework (QOF) activities to help the practice achieve its targets.
  • Teamwork: Work collaboratively with colleagues across our multidisciplinary team to support the delivery of effective, high-quality patient care.

Essential Criteria

  • Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
  • Ability to work effectively under pressure and manage a varied workload in a busy environment.
  • Strong organisational, administrative and IT skills, with good attention to detail.
  • Ability to work effectively as part of a team, demonstrating flexibility and initiative.
  • Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
  • A patient-focused approach, demonstrating empathy, patience and a commitment to providing a high standard of service.
  • Ability to handle confidential and sensitive information with discretion, maintaining strict patient confidentiality.
  • Ability to communicate professionally with patients, colleagues and other healthcare professionals.

Benefits

  • NHS Pension Scheme.
  • 20 days' annual leave plus bank holidays, increasing to 25 days with service.
  • Employee Assistance Programme.
  • Cycle to Work and gym schemes.
  • Training and development opportunities.
  • Staff celebrations, away days and plenty of opportunities to get together and have fun!

Skills

Required

  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure
  • Strong organisational, administrative and IT skills
  • Ability to work effectively as part of a team
  • Excellent time management skills
  • A patient-focused approach

Nice to have

  • Previous experience working within the NHS, a GP practice or another healthcare setting
  • Familiarity with GP clinical systems such as EMIS and appointment booking processes
  • Understanding of patient confidentiality, data protection and the importance of information governance within a healthcare setting
  • Experience dealing with telephone enquiries, appointment management and general administrative duties

Ready to apply?

You apply with the employer directly. Their original posting is here: https://www.jobs.nhs.uk/candidate/jobadvert/A4968-26-0008

Apply on Amersham Vale Practice