Engagement Manager (Homeland Layered Defense), Public Sector

Scale's public sector business focuses on providing American commercial technology and innovation to protect the homeland. As an Engagement Manager, you will own critical client relationships, manage customer engagement programs, and collaborate with the engineering team to solve complex problems, ultimately delivering cutting-edge AI solutions for defense.

Responsibilities:

• Own and manage customer relationships across various government levels and program offices
• Develop structured user-engagement programs for operators and analysts using Scale's products
• Translate operational workflows into AI and agentic workflow use cases with customers
• Lead cross-functional teams to deliver on customer objectives
• Plan and execute customer engagement activities, including onsite events and briefings
• Drive adoption of Scale capabilities in operational environments

Requirements:

• Active TS/SCI clearance
• 5+ years of experience in technical program management, software engineering, or related roles
• Ability to build trust with senior executives and operational users
• Experience translating complex workflows into technical requirements
• Strong technical fluency in AI, software systems, and agentic workflows
• Excellent communication skills for senior government leaders
• Comfort working in secure facilities and willingness to travel 25-50%

Preferred Qualifications:

• Prior military or civilian experience in relevant government agencies or operations
• Experience deploying software in live operational centers
• Familiarity with mission areas like indications and warning, dynamic planning, or integrated air and missile defense

Compensation: The base salary range for this full-time position in Washington, DC is $166,400-$249,000 USD. Benefits include comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.