Description
At Descriptive Video Works - Keywords, we leverage our expertise in accessibility, storytelling, and technology to deliver high-quality Audio Description (AD) and Described Video (DV) services across the media landscape.
We partner with leading broadcasters, streaming platforms, and content creators to make entertainment engaging and accessible to all audiences.
As a Project Manager, you will oversee the full production lifecycle, managing project scheduling, technical workflows, and quality control alongside our clients, writers, narrators, and audio mixers.
The ideal candidate brings strong project management experience, crisp communication, and a solution-oriented mindset.
General Responsibilities
- Liaise with clients concerning receiving, scheduling, approving, updating, and supporting DVW projects.
- Schedule and coordinate DVW projects and staff, including writers, narrators, and mixers.
- Deliver final materials to clients, utilizing upload/download/preview services as necessary.
- Work with Client Services Manager to assist in project organization, getting and keeping projects on track, scheduling, and monitoring and reporting on project progress to involved parties.
- Respond to client technical and scheduling questions where required.
- Supply clients with narrator samples and draft scripts for approval when requested.
- Manage back-end systems for client-specific applications.
- Manage Live Audio Description Events from inquiry to delivery.
- Source remote equipment when needed.
- Collaborate with clients on venue setup and technical limitations.
Project Management
- Maintain schedules on a daily basis and send billings to accounting.
- Respond to billing questions.
- Transcode projects and send out updated/revised proxies as necessary.
- Coordinate reports and/or paperwork through the production chain.
- Assist in ensuring DVW Project Quality Control guidelines are met, including making/revising/updating applicable quality control and other reports.
- Coordinate and solve problematic and challenging project issues.
- Coordinate and arrange CC, subtitling, etc.
- Support Client Services Manager with the quoting processes.
- Input required data into Project Management System.
- Run appropriate reports to understand business gaps and make recommendations as necessary.
- Manage the Change Order process when DVW projects change.
Support
- Be willing to work flexible hours occasionally to take care of client and internal issues.
- Provide technical support for writers and send AD or DV to clients in the evening or on a weekend if necessary.
- Archive completed projects on the central server and keep up-to-date records of what is archived and when it was archived.
Communication
- Attend weekly meetings to update progress, discuss challenges, and input into strategy.
Requirements
- Project management experience is required.
- Experience or knowledge of audio description is a bonus.
- Live event production experience is a bonus.
- Fully remote and work-from-home arrangement.
- Occasional travel to onsite venues for live events.
Benefits
- Benefits package including Medical, Dental, and Vision.
- Vacation and Sick Leave.
- Life & Disability coverage.
- Paid Basic and AD&D insurance.
- Voluntary Legal, Accident, Critical Illness, and Hospital Indemnity coverage.
- Voluntary FSA.
- 401(k) retirement plan.