Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
The Onboarding and Compliance design team serves all Twilio customers by developing key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience. The design team's five product designers offer a diverse range of experience, from early-in-career professionals to seasoned experts.
As a Staff Product Designer on the Onboarding and Compliance team, you will design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience. You will work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions. You will be an owner of your work, prioritizing tasks to maximize impact while supporting design and business objectives.
Responsibilities:
- Contribute early and often to your product team's roadmap using customer and product expertise.
- Advocate for how work gets prioritized by drawing on your understanding of business goals.
- Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences.
- Utilize and help evolve the design system when needed.
- Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.
- Clearly document and articulate decision-making in a way that is easy for different audiences to understand.
- Independently manage feedback and escalate risks appropriately.
- Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team.
- Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully.
Qualifications:
- Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.
- Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.
- Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.
- A "Builder" mindset with a track record of driving initiatives forward with resilience and adaptability.
Desired Qualifications:
- 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.
- Experience at a SaaS software company serving B2B customers.
Benefits:
- Competitive pay
- Generous time-off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Much more
Compensation:
- The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $159,210--$176,900
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $168,570--$187,300
- Based in the San Francisco Bay area, California: $187,200--$208,000