Description
As a Technical Account Manager (TAM) at Samsara, you will build a track record of customer success by leveraging your technical expertise, strong business acumen, and proficiency in English.
Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers' Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth.
You will:
- Transform your assigned customers' support experience through technical proficiency and problem-solving.
- Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met.
- Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs.
- Cultivate solid and long-lasting relationships with technical stakeholders within your customers' organizations.
- Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
- Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities.
Minimum requirements for the role:
- Fluency in English is a must.
- 7+ years of experience in technical account management, customer success, or a similar role.
- Exceptional technical literacy, with the ability to understand and troubleshoot hardware, software, and AI technology.
- Strong written and verbal communication skills.
- Demonstrated ability to build and maintain customer relationships.
- Business acumen with a focus on understanding customer needs through a data-informed approach.
Ideal candidate also has:
- Python coding skills.
- Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred).
The compensation range for this role is $85,977.50-$130,050 USD per year.