Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Patient Growth Specialist (Outreach Executive I) at Oak Street Health, you will play a crucial role in connecting Medicare-eligible seniors with our unique care model.
Core Responsibilities:
- Sales & Lead Generation:
+ Generate high-quality leads through community events and localized outreach within the Medicare senior community. + Identify and convert leads through cold calling, digital channels, and referrals. + Engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline. + Stay current on service updates, marketing initiatives, and organizational workstreams. + Partner with Community Relationship Managers and Outreach leadership to align on lead generation strategies.
- Relationship Management:
+ Document all customer interactions and sales activities within the CRM and internal business systems. + Serve as the primary liaison between clinical teams and new patients. + Address and resolve prospect concerns or complaints with empathy. + Maintain consistent touchpoints with prospects to foster trust and long-term community presence.
What We're Looking For:
- Required:
+ 2+ years in Sales or Healthcare environments. + Fluency in English and Spanish languages. + Proven ability to cold call, manage digital lead channels, and influence key stakeholders. + Exceptional verbal and written communication skills. + Skilled at navigating external barriers and managing multiple priorities. + Valid driver's license and reliable transportation. + Flexibility to work weekends for community events and patient engagement. + US work authorization.
- Preferred:
+ Strong computer skills, including basic knowledge of Microsoft and/or Google Suite. + Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software.
Benefits:
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Pay Range: $18.50 - $35.29