Customer Experience & Operations Intern - Summer 2027

Electronic Arts' Fan Care organisation supports fans across their EA experiences, keeping them safe online. The Customer Experience and Operations Intern will work on a summer project to improve the premium care experience and operations.

Responsibilities:

• Design a pilot program to test a new operations improvement within Premium Care
• Build and manage a project plan, coordinating milestones, dependencies, and deliverables
• Analyse pilot results to understand the impact on customer experience and operational performance
• Develop and present a final recommendation that summarises the results and impact of the pilot

Qualifications:

• Currently enrolled in a Bachelor's Degree granting program in Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027
• Experience using data to solve problems
• Experience planning and managing projects

Benefits:

• Comprehensive benefit packages, including physical, emotional, financial, professional, and community wellbeing support
• Personalised packages to meet local needs, including medical insurance, mental wellbeing support, pension plan, paid time off, family leave, free games, and more