Description
The Fulfillment Operations Team Leader role at Target involves leading a team to ensure that guests receive their desired products on time and in good condition.
The starting pay range for this position is $20.75 - $22.75 per hour, with a full pay range of $20.75 - $35.25 per hour.
Responsibilities:
- Deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensure every team member understands and consistently delivers on Target's guest experience commitments and operations
- Provide feedback and hold team members accountable for great guest experiences
- Review area guest, financial, and team outcome metrics to identify opportunities for improvement
- Lead a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent
- Utilize workload planning tools to ensure team completes all scheduled workload and fulfills orders on time
- Evaluate and recommend candidates for open positions and develop a guest-centric team
- Demonstrate a service culture that prioritizes the guest service experience
- Lead and drive fulfillment goals, understanding the role in supporting sales growth and store profitability
- Ensure the team follows food safety guidelines and selects fresh food items for guests
- Ensure supplies are ordered and stocked in a timely manner
- Occasionally assume store-level leadership on duty (LOD) responsibilities
- Demonstrate inclusivity by valuing diverse voices and approaches
- Always demonstrate a culture of ethical conduct, safety, and compliance
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors
- Model the execution of physical security processes to enhance the in-store security culture
- Support merchandise protection strategies across the total store
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning
- Address all store emergency and compliance needs
- Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU)
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation