Senior Manager, User Experience Research

As Senior Manager, User Experience Research, you'll lead Everlaw's user research function, uncover foundational insights, and shape the future of our AI-powered litigation platform.

You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities.

In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

Responsibilities

• Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
• Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
• Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.
• Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.
• Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy.
• Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes.
• Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions.

Requirements

• You have at least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products.
• You've demonstrated the ability to elevate research practice and mentor researchers, with experience leading or managing research team members.
• You bring deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions.
• You've exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions.
• You are skilled at translating complex business problems into structured research plans and bringing cross-functional partners along to shared understanding.
• You apply strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions.
• You’re comfortable operating in ambiguity and helping teams navigate it with clarity and purpose.
• You bring a portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etc.
• You are authorized to work in the United States without restrictions.

Benefits

• The expected salary range for this role is $195,000–$246,000.
• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Accounts for health and dependent care expenses.
• Membership to Modern Health to support mental health and wellness.
• Paid parental leave.
• Company-sponsored life and disability insurance.
• Competitive equity grants.
• 401(k) plan with company matching of up to 4% of eligible annual compensation.
• 17 paid vacation days, 11 federal holidays, and paid sick leave.
• Four "Everlawlidays" per year.
• Annual allocation for learning & development and relevant professional membership dues.
• Hybrid work with regular work-from-home days and flexibility for life's logistics.
• Monthly home internet reimbursement, plus a stipend for your desk setup.
• Catered lunch each workday, plus snacks and company-wide events in our offices.