Tech Ops Team Lead

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their in revenue, and accelerate new business opportunities.

You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.

Responsibilities

• Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
• Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
• Utilize data as a core tool for guiding people management strategies and optimizing team productivity
• Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
• Manage capacity and scheduling, dividing and assigning work between team members.
• Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
• Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
• Setting clear goals and expectations for individual and team performance.
• Foster a culture of continuous improvement to refine team processes and procedures.
• Support recruitment and hiring initiatives.
• Coach and mentor individuals to meet career via structured career development conversations.
• Provide continuous performance feedback and facilitate periodic formal performance reviews.
• Drive and own initiatives that make the team a warm and welcoming place to work.
• Keep the team engaged and motivated towards their work.

Minimum requirements

• Been performing well in your current role for a minimum of 12 months
• 9+ years experience and at least 1-2 + years experience leading operations teams
• SQL, Data Analysis and Payments Reconciliation Skills
• Strong Ownership mindset and ability to get the team unblocked with internal/external help
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills
• Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
• Previous experience mentoring others and are able to constructively provide feedback to others.
• Ability to motivate the team and keep them engaged in an otherwise structured process
• Proven ability to be subject matter expert in the relevant line of business