Description
We are seeking a Fulfillment Operations Team Leader to join our team at Target. As a Fulfillment Operations Team Leader, you will be responsible for leading a team of hourly team members to ensure that guests receive their orders on time and in good condition.
The starting pay range for this position per hour is $24.75 - $26.75. The full pay range for this position per hour is $24.75 - $42.05.
As a Fulfillment Operations Team Leader, you will:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
- Demonstrate a service culture that prioritises the guest service experience
- Lead your team and drive fulfilment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability
- Utilise your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
- Review all fulfilment reporting to identify gaps and develop a plan to resolve
- With direction from your direct leader, create daily plans for your team
- Be an expert of operations, accuracy, process, and efficiency
- Enable efficient delivery to our guests by leading pickup and ship from store workload
- Evaluate and recommend candidates for open positions and develop a guest-centric team
- With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations
- Ensure the team is following food safety guidelines and selecting fresh food items for guests
- Ensure supplies are ordered timely and stocked
- If applicable, as a key carrier, follow all safe and secure training and processes
- Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Always demonstrate a culture of ethical conduct, safety, and compliance
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
We are looking for someone who:
- Enjoys interacting and helping others, including guests that shop our store and fellow team members
- Thrives in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem-solving are key to success
- Is open to working a variable work schedule with varying hours, days, or shifts
- Has a high school diploma or equivalent
- Is at least 18 years of age or older
- Has previous retail experience, although not required
- Can lead and hold others accountable
- Can learn and adapt to current technology needs
- Can work independently and as part of a team
- Can manage workload and prioritise tasks independently
- Has a welcoming and helpful attitude toward all guests and other team members
- Has effective communication skills
Benefits of working at Target include:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation