专员，大健康 7*24 客服

At AIA, we're creating a healthier, more sustainable future for everyone. We're looking for ambitious individuals to join our team and help us achieve our goal of helping a billion people live Healthier, Longer, Better Lives by 2030.

About the Role

As a 大健康 7*24 客服专员, you will establish effective communication channels between the company and clients, understand client needs and expectations, and contribute to continuous service quality improvement.

Responsibilities:

• Accurately answer policy-related questions and provide optimal solutions to clients
• Master business knowledge related to health and wellness services
• Assist clients with medical service applications and provide high-quality medical resources
• Collaborate with internal and external teams to efficiently resolve client issues
• Identify areas for process and system improvements and provide feedback to supervisors
• Provide support to team members and ensure smooth service delivery
• Regularly improve call quality and service professionalism
• Accept 7*24 shift scheduling and comply with scheduling arrangements

Minimum Job Requirements:

• University diploma or higher
• 2-3 years of medical-related experience, claims experience, or professional customer service experience
• Fluent English and Mandarin Chinese
• Insurance experience, fluent English, or nursing background preferred
• Strong interpersonal communication skills and proficiency in office software