IT Support - Modern Workplace

TGR Haas F1 Team is seeking an IT Support - Modern Workplace to join their team in Banbury, UK. The successful candidate will provide high-quality IT support and services across the organisation, meeting agreed SLAs and service performance targets.

Key responsibilities:

• Support the delivery of high-quality IT support and services across the organisation
• Support, administer and enhance Microsoft 365 and modern workplace services
• Design, develop and enhance small-scale SharePoint and Power Platform solutions
• Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively
• Provide 2nd line and 3rd line technical support to the global user base
• Conduct detailed troubleshooting, root cause analysis and resolution steps
• Contribute to the development and maintenance of knowledge articles, procedures and operational standards
• Assist with the deployment of updates and changes to business applications and infrastructure
• Identify opportunities to improve service quality, automation, user experience and operational efficiency
• Support Microsoft 365 adoption and user enablement
• Assist with IT asset, software licence and inventory management
• Assist with user lifecycle activities, including onboarding, offboarding, account administration and hardware/software provisioning
• Liaise with third-party suppliers and service providers for support, procurement, warranty management and issue resolution
• Support F1-specific hardware, software and operational systems as required
• Perform scheduled operational checks, system health monitoring and maintenance activities
• Participate in major incident management activities
• Support, coach and mentor junior members of the team

The ideal candidate will have:

• BSc, MIS or other IT-related qualification, or equivalent practical experience
• Minimum 5 years of progressive IT support experience
• Advanced qualification in Microsoft 365 administration and/or development, or equivalent practical experience
• Proven exposure to high-pressure, performance-driven environments
• Extensive experience of modern Microsoft Windows client environments
• Proven experience in administering and enhancing Microsoft 365 services
• Practical experience designing, configuring and enhancing SharePoint and Power Platform solutions
• Advanced knowledge of endpoint management, including device provisioning, application deployment and policy-based configuration
• Working knowledge of identity and access concepts
• Strong awareness of cyber security and threat response
• Strong understanding of end-user computer hardware troubleshooting, maintenance and repairs

Benefits:

• Competitive salary
• Multiple rewards packages
• Year-round health and wellbeing programs