Senior Engineer, Cloud Operations (Contract Position)

Pindrop is looking for a Senior Engineer, Cloud Operations to join their team remotely from Ukraine.

The successful candidate will design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services. They will own and evolve key components of Pindrop's SaaS platform running on AWS and GCP, manage and improve observability stacks and operational processes, analyze performance issues, and propose innovative solutions.

Responsibilities:

• Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services.
• Own and evolve key components of the SaaS platform running on AWS and GCP.
• Manage, improve, and scale observability stacks and operational processes.
• Analyze performance, usability, and platform stability issues, and propose innovative, long-term solutions.
• Identify bottlenecks, manual workflows, and suboptimal processes,and automate them into reliable, measurable systems.
• Work on multiple initiatives in parallel while collaborating across teams to establish and promote best practices.
• Mature engineering processes from ad-hoc to well-documented, optimized, and repeatable.
• Improve scalability, cost efficiency, and reliability of cloud components.
• Participate in a 24/7 on-call rotation.

Requirements:

• Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP.
• Hands-on experience with container orchestration platforms such as Kubernetes (EKS/GKE) and service mesh technologies.
• Strong background in observability systems for monitoring, alerting, and performance analysis.
• Experience building and optimizing centralized logging pipelines for large-scale systems.
• On-call experience, including troubleshooting, incident response, and system administration.
• 5–7 years of experience in DevOps, SRE, or similar cloud-focused roles.
• Proficiency with infrastructure and deployment tooling such as Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio.
• Strong scripting skills (Python, Bash, and/or TypeScript preferred).
• Hands-on experience with CI/CD ecosystems and tooling (GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, Grafana, etc.).
• Experience working with relational databases (PostgreSQL, MySQL, or similar), including HA design, query optimization, and debugging.
• Proven experience operating distributed systems and applying CI/CD best practices.
• Telephony infrastructure experience is a plus.

What Pindrop offers:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture