Description
GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
The Assistant Director, Programme Management will lead a portfolio of complex initiatives or a significant programme domain that advances organisational priorities and delivers measurable organisational, service and user outcomes. Within the Service Governance & Insights (SGI) team, the role will work across service-management platform capabilities, operational insights and governance to enable consistent, scalable and outcome-focused delivery across GPE services.
Responsibilities:
- Portfolio Leadership: Set direction for a portfolio of complex initiatives or a significant programme domain, translating organisational priorities into coordinated roadmaps and outcomes.
- Cross-Functional Orchestration and Delivery Assurance: Orchestrate execution across teams and workstreams by aligning roadmaps, priorities, dependencies and decision points, while maintaining clear accountability with respective delivery owners.
- Outcomes and Benefits Realisation: Define and track whether initiatives are delivering the intended service, operational and user outcomes.
- Stakeholder and Agency Partnership: Build trusted partnerships with government agencies, senior stakeholders, product teams and external partners to sustain alignment and delivery momentum.
- Team Leadership and Capability Development: Build and lead a high-performing team of programme and product operations professionals aligned to SGI and GPE outcomes.
Requirements:
- Minimum 12 years of relevant experience in technology, ICT operations, programme management, service delivery or the public sector.
- Strong track record in strategic programme planning, delivery governance, performance management and resource optimisation across complex, multi-stakeholder environments.
- Demonstrated ability to manage senior stakeholder relationships across government agencies, product teams, technical teams and external partners while mitigating risks, issues and delivery dependencies.
- Excellent verbal and written communication skills, with proven ability to craft clear presentations, papers and executive updates for senior stakeholders.
- Strong understanding of ICT service management, service operations, government operations and public sector dynamics.
- Experience with ServiceNow, ITSM platforms or enterprise service management practices will be an added advantage.
- Technical literacy sufficient to engage meaningfully with engineering teams, with the ability to translate business needs into delivery requirements and explain technical considerations to non-technical stakeholders.
What we offer:
GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.