Description
IQVIA is seeking a Patient Support Program Assistant in Sofia to provide non-clinical support to patients with rheumatologic, gastroenterological, and dermatologic conditions.
The Assistant will serve as the first point of contact for patients enrolled in the Program, helping them understand the stages of their treatment journey and the administrative requirements needed to access their prescribed therapy.
Responsibilities:
- Provide in-person support to patients enrolled in the Program
- Meet patients at hospitals that offer medical care for the conditions covered by the PSP
- Ensure logistical and administrative assistance to improve the patient's experience
- Assist patients with document preparation
- Make regular phone calls and reminders regarding next steps in the process
- Collaborate with other members of the Program team to meet patient needs
- Respond quickly and accurately to patient inquiries within the approved parameters of the PSP
- Build positive relationships with patients
- Collect informed consents from patients participating in the Program
- Record patient details and conducted activities in dedicated reporting forms and a CRM platform
- Prepare weekly and monthly reports on performed activities and requested support
- Report adverse events or adverse drug reactions within 24 hours or according to the manufacturer's instructions
- Perform additional duties assigned by the Program Manager
Requirements and Qualifications:
- High school diploma
- Higher education in healthcare or social sciences is an advantage
- Experience in patient support, health insurance, and/or access to treatment is an advantage
- Excellent communication skills (written and verbal)
- Ability to support patients of all ages, cultures, and educational backgrounds
- Motivation and enthusiasm to assist patients
- Strong listening and problem-solving skills
- Full proficiency in MS Office (Word, Excel, Outlook)
- High accuracy in documentation
- Excellent command of Bulgarian
- Intermediate (B1) level of English