Office & People Specialist

About the Role

As an Office & People Specialist at EarnIn, you will play a pivotal role in shaping and nurturing our company culture while ensuring that our people practices align with our mission and values. Serving as the local point of contact for the People Partner team in our Bangkok, Thailand location, you will be a hybrid role based in our Bangkok office, with 2 days on-site per week.

Responsibilities

This role blends people support, site operations, and program coordination, making sure the Thailand team has a local point of contact for people programs and topics as well as a thriving office environment to enable people to do great work, and celebrate their accomplishments.

People Practices Responsibilities

• Provide Day 1 Local Onboarding for Thailand employees, including an overview of the local office and access card, and setting up schedules for New Hire Onboarding.
• Assist with local benefits and payroll setup, coordinating with the APAC Talent team and other duties as needed.
• Develop a deeper understanding of local customs, programs, and policies across APAC.
• Provide answers to employees on EarnIn programs and procedures for Thailand employees.
• Offer local support for global EarnIn People programs and coordinate with broader People Partner teams.
• Provide support to local Talent Acquisition efforts as needed, assisting with recruiting scheduling, onsite candidate and hiring manager assistance as needed.
• Amplify local culture as well as broader EarnIn culture and values.
• Serve as a local confidential voice for employees in Thailand, coordinating with others on the People Partnering team as needed.
• Act as the first point of contact for employee relations issues and exit interviews.
• Help maintain a high bar and drive performance management.
• Ensure all employees have the necessary tools and training to ramp up effectively.
• Coordinate with Learning and Development efforts and training needs.

Immigration & Mobility Support

• Coordinate with internal teams and external vendors on employee immigration processes (e.g., business travel, relocation, work permits).
• Support documentation, tracking, and communication related to immigration processes.
• Serve as a local liaison for employees navigating immigration-related questions, partnering with Legal and external vendors as needed.
• Coordinate the Visitor Visa Process for broader EarnIn company-wide activities.

Office Manager Role & Responsibilities

• Manage the office site and coordinate with vendors for provisioning, maintenance, and procurement of items needed for the site.
• Track site expenses and procurement with vendors.
• Coordinate globally with Executive Assistants, site leads, Financial Planning & Analysis, and administrative teams for budgeting and best practices.
• Raise monthly expenses for lunch, supplies, equipment.
• Manage vendor relationships for the office site, including procurement of supplies/swag and managing lunch vendors.
• Onboard new employees, including first-day onboarding, access cards, and setting up welcome activities.
• Serve as the point of contact for existing employees in Bangkok.
• Facilitate international integration for various workstreams, including people programs, benefits, people compliance, and rhythm of business.
• Address commute and site location needs, IT and reimbursement-related queries, and leave and time-off questions.
• Coordinate employee records changes with the US team.
• Plan and facilitate monthly employee events, including activities, lunches, corporate visitors, and offsites.
• Track headcounts, coordinate bookings, and budget.
• Work closely with the Thailand site lead for smooth operations of the site.

Requirements

• At least 3+ years of experience in an HR Generalist, HR Manager, People Program Manager, or similar role, preferably in a fast-paced, high-growth environment.
• Bachelor's degree or equivalent in Human Resources, Business Administration, or a related field. HR certification (e.g., PHR, SHRM-CP) is a plus.
• Strong problem-solving, reporting, and analytical skills.
• High proficiency in Google Applications, including Google Sheets, Docs, Slides, and Gmail. Proficiency in at least one HRIS system. Experience in Workday is a plus.
• Strong knowledge of HR best practices, employment law, and compliance, including knowledge of Thailand labor laws and regulations.
• Familiarity with immigration or mobility coordination/logistics.
• Excellent written and verbal communication skills in English, high EQ and interpersonal skills with a strong ability to build relationships and deliver feedback effectively.
• Ability to handle sensitive information with confidentiality, sound judgment, and integrity.
• Proactive, resourceful, and able to operate independently as needed, with guidance.
• Passionate about EarnIn’s mission and committed to creating a positive impact through your work.