Senior Manager, Group Financial Crime Compliance Fiserv Operations

Prudential's purpose is to be partners for every life and protectors for every future.

As a Senior Manager, Group Financial Crime Compliance Fiserv Operations, you will oversee and manage a team to deliver daily support for AML solution-related issues, including Suspicious Transaction Monitoring & Reporting (STR), Watch List Filtering (WLF), Real-Time Screening (RTS), and Customer Due Diligence (CDD).

Responsibilities

AML Systems & Operational Support

• Manage the team to deliver daily support for AML solution-related issues
• Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations
• Act as the main contact and guide AML users with business-related system issues and queries
• Assess change requirements from Business Owners and manage the change process
• Escalate critical incidents to the Business Owner that may impact business operations
• Escalate high-impact system issues to the System Owner/Application support team to ensure timely resolution and system availability
• Support migration of static and transactional data between core systems

Project & Delivery Support

• Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa
• Engage with business users and IT teams to gather and document accurate business requirements
• Review project deliverables to ensure quality and alignment with business needs
• Govern project schedules, costs, and quality metrics, escalating risks or issues as needed
• Contribute to dashboard development and Management Information (MI) reporting for Group and local business users
• Contribute to documentation of user stories, test cases, and system enhancements
• Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable

Documentation & Standardization

• Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness
• Ensure consistency and accuracy in documentation across FCC initiatives
• Manage the cost recharges from AML Technology initiatives
• Promote best practices in documentation to enhance transparency and operational efficiency

Risk & Compliance Support

• Identify and escalate risks to senior management where appropriate
• Assist in regulatory and audit engagements by preparing relevant documentation and system reports
• Serve as a strategic advisor on AML/Fiserv solutions and related controls

Core Competencies

• Project Management: Proven experience in managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments
• Critical Thinking: Strong judgment in assessing risks and identifying emerging issues
• Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology
• Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams
• Adaptability: Capable of operating in evolving environments and establishing new processes
• Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators

Technical Skills

• Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation
• Good knowledge of data
• Experience in writing MSSQL and stored procedures
• Experience in data pipeline development and workflow automation (desirable)
• Familiarity with AI-driven workflow automation and agentic AI concepts (desirable)