Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
As a Technical Success Manager, you will serve as a vital bridge between our internal teams and clients. You will be responsible for managing strategic communication, resolving complex client challenges, and ensuring timely and effective solutions.
Responsibilities:
- Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
- Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
- Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
- Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
- Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
- Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
- Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
- Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
Requirements:
- Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
- Analytical mindset with the ability to interpret data and translate it into actionable strategies.
- Exceptional problem-solving and conflict-resolution skills.
- A results-driven approach with a focus on client satisfaction and retention.
- Professional proficiency in English.
- Knowledge of Sportradar products is a plus.
- Knowledge of the betting landscape is a plus.
Benefits:
- A collaborative environment with colleagues from all over the world.
- Ability to shape your own workday and career via a clearly defined professional and personal development plan.
- Opportunity to develop yourself within an inspiring and fast-growing company with our Career framework possibilities.
- Vibrant and inclusive community, including Women in Tech and Pride groups.
- Global Employee Assistance Programme.
- Calm and Reulay app.
- Online training videos.
- Flexible working hours.