Description
As a Customer Service Manager at Morrisons, you will lead by example every shift, empowering your team to deliver outstanding service that makes local shoppers feel properly looked after.
Reporting directly to the Store Manager, you will bring a proactive approach to managing store-wide service routines. You will coach colleagues, listen to customer feedback, and build strong working relationships across all store departments to keep checkout and service areas running smoothly.
Responsibilities:
- Lead and empower your team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high.
- Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments.
- Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets.
- Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store.
Requirements:
- Proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store.
- Ability to communicate naturally, share best practices, and build great working relationships across all store areas.
- Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed.
- Practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability.
Benefits:
- Generous holiday entitlement
- Discretionary bonus scheme
- 15% discount in Morrisons supermarkets and convenience stores
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave