Description
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
As a Customer Success Manager, RFA, you will lead post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive. You will support account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team. You will cultivate relationships with senior executives in various departments, evangelize Stripe's customer success stories, articulate and drive customer use cases, value, and expansion while maintaining a trusted advisor status, and serve as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
The ideal candidate has 8 years of experience in a client-facing role, managing relationships with large, global organizations, and experience executing customer-facing activities to drive value and ROI from Billing and payments technical products. The position also requires experience collaborating with internal teams to create optimization plans, monitoring and managing client’s technical experience and engagement experience, and working with account teams to identify, track, and mitigate clients at risk of churning from the platform.
The salary range for this role is $208,021 - $225,300/yr. Additional benefits for this role may include equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, and vision benefits, and wellness stipends. The role offers 40 hrs/week, with 50% telecommuting permitted, and 15% domestic travel for visiting users for onsite and business reviews at their offices.