Description
We are seeking an experienced and highly organized project management professional to establish, lead and continuously enhance the Product Day 2 Governance Framework across the organization.
This role is responsible for managing the end-to-end lifecycle of Product Day 2 items, including enhancement requests, regulatory changes, operational improvements, customer experience enhancements, risk remediation actions, system optimizations, audit findings and post-launch product improvements.
The successful candidate will act as the central governance and delivery lead for all Product Day 2 initiatives, ensuring effective prioritization, resource allocation, dependency management and execution oversight across multiple business and support functions.
Job Responsibilities
Product Day 2 Governance Model, Portfolio Management & Delivery Oversight
- Own and manage the Product Day 2 Governance Framework and operating model.
- Establish governance standards, prioritization methodologies, delivery controls and monitoring mechanisms for Day 2 initiatives.
- Maintain the centralized Day 2 portfolio and ensure all initiatives are properly assessed, prioritized and governed.
- Establish and maintain a risk-based prioritization framework balancing customer impact, regulatory requirements, operational risks and business benefits and facilitate prioritization discussions.
- Monitor portfolio health, delivery capacity, backlog aging and implementation progress.
- Produce portfolio dashboards and executive reports for management review.
- Coordinate and oversee the execution of Day 2 initiatives from concept through implementation and closure.
- Monitor key project dependencies, risks, issues and resource constraints.
- Facilitate cross-functional working sessions to ensure timely resolution of delivery challenges.
- Drive execution discipline and ensure adherence to established governance standards.
Product-related Initiative Delivery & Management
- Manage product-related initiatives from initiation through implementation and post-launch stabilization as assigned by line manager.
- Develop and maintain project plans, delivery roadmaps, milestones, critical paths, dependencies and resource requirements.
- Manage project risks, issues, assumptions and dependencies through structured governance processes, facilitate discussions and decision-making among stakeholders.
- Monitor delivery progress and proactively implement mitigation actions to ensure successful execution.
- Coordinate with project team and present project status updates in regular meetings among the Product Implementation Committee (PIC).
- Ensure all project documentation, approvals and governance requirements are completed in accordance with internal policies and regulatory expectations.
Job Requirements
- Bachelor's degree in Business Administration, Project Management, Information Systems or related discipline.
- Minimum 8 years of relevant experience in Product Day 2 Management, Project Management, Process Improvement, Business Transformation, Insurance Operations or related disciplines.
- Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma or equivalent project management and process optimization qualifications.
- Strong project planning, execution and dependency management capabilities.
- Experience managing large backlogs and complex initiative portfolios.
- Ability to identify emerging risks and proactively develop mitigation strategies.
- Passion for continuous improvement and operational excellence.
- Proficiency in using Microsoft Office with advanced Microsoft Excel skills. Excellent in written and spoken English and Chinese.
Benefits
- 5-day work
- Attractive salary
- MPF
- Group life and group medical insurance
- Excellent career development opportunities