Manager, Forward Deployed Engineering

Job Overview

As the Manager of Forward Deployed Engineering at Anthropic, you will lead a team that embeds directly with strategic customers to deploy AI applications that solve real business problems.

Responsibilities

• Hire, develop, and retain a world-class team of Forward Deployed Engineers.
• Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member.
• Staff and oversee customer engagements across your team's portfolio, making resource allocation decisions that balance customer needs, team development, and business priorities.
• Collaborate with account teams and Engagement Managers during the pre-sales process to qualify engagements, scope work, and inform statements of work.
• Review technical architectures and code produced by your Forward Deployed Engineers, ensuring the team ships high-quality, production-ready solutions.
• Stay hands-on enough to lead technical discovery sessions, prototype solutions, and debug complex issues alongside your team when needed.
• Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base that captures what your team learns in the field.
• Define team OKRs that tie to customer success outcomes and product adoption goals.
• Partner with Product and Engineering to translate field insights into product improvements.
• Travel to customer sites as needed (25-50%), particularly during engagement kickoffs and for your team's highest-priority accounts.

Requirements

• 10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role.
• 2+ years of people management experience within a services/post-sales/FDE organization.
• Experience building organizations from 0->1.
• Experience working directly with enterprise customers on technical implementations.
• Executive presence with the ability to move fluidly between strategic conversations with senior stakeholders and hands-on debugging sessions with engineers.
• Strong written and verbal communication skills.

Benefits

Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space.