IT Delivery Engineer II

About the Role: This is a fully on-site role based at our New York City headquarters. Employees are expected to work from the NYC office five days per week.

As Our IT Delivery Engineer, You Will:

• Design, implement, and maintain the systems and platforms that support the company’s internal IT environment
• Administer and troubleshoot SaaS platforms and endpoint management systems including Kandji, Google Workspace, Okta, Slack, Zoom, and other core business tools
• Manage and improve device management and endpoint configuration across the global fleet using MDM platforms
• Partner with Security and Infrastructure teams to ensure systems meet company security and compliance standards
• Lead and contribute to IT infrastructure and service delivery improvement projects that increase system reliability and operational efficiency
• Evaluate and implement new technologies that enhance IT service delivery, system management, and automation
• Develop automation and tooling to streamline provisioning, configuration management, and operational workflows
• Maintain accurate system configuration and asset data to support operational visibility and audits
• Create and maintain documentation for IT systems, processes, and operational procedures
• Collaborate with cross-functional teams across IT, Security, Engineering, and Operations to improve the scalability and reliability of internal systems

You Are Likely To Succeed If

• You have 4+ years of experience in a modern IT, systems engineering, or IT infrastructure role supporting a distributed workforce
• You have hands-on experience administering MDM/endpoint management platforms (Kandji, Jamf, or Intune) and core SaaS tools (Google Workspace, Okta, Slack, Zoom)
• You have led or made significant contributions to IT infrastructure or platform improvement projects , not just ticket queues
• You look for opportunities to automate and build tooling rather than repeat manual work
• You are comfortable owning ambiguous problems end to end in a fast-paced, global environment
• You communicate clearly with both technical and non-technical stakeholders and partner well across Security, Engineering, and Operations
• You are motivated by measurable improvements to system reliability, operational efficiency, and employee experience

What We Offer:

• Our compensation package includes competitive salary and comprehensive benefit offerings
• Opportunities to build a career as a manager or individual contributor through our career ladder that promotes based on impact
• Flexible work hours, a hybrid work environment, unlimited vacation, a generous 401K match, parental leave, team events, a wellness budget, learning reimbursement, monthly WFH budget for remote workers, and more
• Health plans starting at no monthly out-of-pocket premium, dental, vision, 401k match, and commuter benefits
• The annual base salary range for this position is anticipated to be $112,500–$125,000 per year