Description
We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Pharmacy and Front Store Team Member, you will work with our Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.
Responsibilities
- Greet each customer in a courteous and professional manner
- Assist all pharmacy and front store customers with their questions and concerns
- Request additional help when needed to maximize customer satisfaction
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Answer telephone with appropriate greeting
- Comply with all federal and state laws, rules and regulations
- Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
- Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, labeling of prescriptions
- Resolve Third Party rejections and complete any manual claim forms
- Perform all register transactions, including cash, check and charge transactions
- Bag merchandise upon completion of sale
- Perform all prescription pick-up procedures
- Communicate with all healthcare professionals when permissible and according to state law
- Retrieve and file prescriptions appropriately according to State and Federal Law
- Participate in all required store operational meetings
- Maintain a clean, organized and professional pharmacy department
- Access, input and retrieve information to/from the computer
- Stand for extended periods of time
Inventory Management
- Maintain in-stock by ensuring all inventory management policies and procedures are followed
- Utilize appropriate report(s) to maintain replenishment
- Pull outdated, damaged and recalled merchandise and prepare for return
- Assist with putting away drug orders
Front Store Activities
- Operate a cash register, including cash transactions, checks, charges
- Follow company policies and procedures regarding cash register performance
- Request additional help when needed to increase customer satisfaction
- Greet each customer using the eyes, hi's and help at all times and assist customers with their questions, problems and complaints
- Price merchandise utilizing price guns
- Stock shelves
- Complete price changes
- Answer the telephone using the appropriate greeting
- Process photofinishing orders
- Maintain check-out area
- Issue rainchecks when requested
- React to potential shoplifters following company guidelines
Benefits
This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.