Description
The Regional MSP Partner Technical Manager (PTM) plays a critical role in empowering Managed Service Providers (MSPs) to build, run, and scale successful Splunk-based managed services.
You will champion technical and operational excellence across MSP architectures, focusing heavily on observability oriented offerings to directly influence partner-led business growth.
By co-developing innovative solutions that combine Splunk ITSI with Splunk Observability or AppDynamics, you will help our partners deliver exceptional value to their customers.
Responsibilities
- Lead technical onboarding for MSPs, including architecture validation, infrastructure readiness, and operational model design to ensure smooth deployments.
- Review, validate, and optimize single-tenant and multi-tenant Splunk architectures across on-premises and cloud environments to enhance system performance.
- Develop observability oriented MSP offerings combining Splunk ITSI with Splunk Observability or AppD, serving as the regional subject matter expert.
- Guide MSPs in cost-optimized architecture choices to support the packaging and automation of their Splunk service offerings.
- Oversee architectural and operational assessments in collaboration with Splunk Professional Services to promote continuous improvement.
- Build and sustain a regional technical community by running monthly roundtables and knowledge-sharing sessions to foster collaboration.
- Deliver targeted technical enablement to address MSP capability gaps, uplifting engineering maturity and certification levels.
- Collaborate with cross-functional teams to ensure consistency with Splunk and Cisco architectures, frameworks, and go-to-market motions.
Minimum qualifications
- 5+ years of experience working directly with or for Managed Service Providers (MSPs) in a technical capacity, such as pre-sales engineering, solution architecture, partner enablement, or delivery.
- Experience deploying, configuring, or managing Splunk Cloud and Splunk Enterprise environments.
- Experience implementing or managing Splunk ITSI and Splunk Observability or AppDynamics.
- Experience delivering MSP operations, including technical onboarding and architecture validation.
Preferred qualifications
- Splunk Architect Certification or similar advanced technical certifications.
- Experience designing multi-tenant architectures and implementing cost-optimization strategies.
- Experience developing packaged managed service solutions or commercial technical offerings.
- Excellent presentation skills with the ability to translate complex technical concepts to diverse audiences.
- Strong ability to build collaborative relationships with external partners and internal cross-functional teams.
- Professional proficiency in Italian and/or French.
The starting salary range posted for this position is €95,300.00 to €125,100.00 and reflects the projected salary range for new hires in this position, not including incentive compensation, equity, or benefits.