Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As the Manager, Customer Enablement, you will lead a team of Customer Experience Managers (CEMs) who partner deeply with Weave’s customers.

Responsibilities:

Lead, manage, and grow a team of high-performing CEMs
Set clear goals and expectations, provide mentorship and coaching, and support career development
Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
Refine and scale playbooks and best practices for CEMs
Drive operational excellence through team processes, tooling, and reporting
Ensure the team is delivering exceptional value and experience across our enterprise customer base
Regularly engage directly with customers and act as an escalation point when required
Represent the voice of the customer internally and influence product strategy

Requirements:

3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
5+ years of total experience in customer-facing roles within high-growth SaaS companies
A customer-first mindset with strong strategic thinking and execution capabilities
A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
Excellent communication skills, with the ability to connect with a wide range of internal and external personas

Nice to Have:

Familiarity with post-production, creative workflows, or Figma / Weave itself
Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company
A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development

Benefits:

Salary: $153,000-$269,000 USD per year

Manager, Customer Enablement - Figma Weave (New York, United States)

Skills