Description
GovTech is seeking a skilled UI/UX Designer to lead the end-to-end user experience across a diverse range of digital products supporting the Municipal Services Office (MSO), Ministry of National Development (MND).
As the dedicated designer for this product, you will shape problem framing, user journeys, and design direction from discovery through delivery, while contributing to and evolving design patterns and standards aligned with Government Digital Service Standards.
Responsibilities:
- Problem framing and product strategy: Work with product manager and engineering lead to define product strategy and ensure we are solving the right problems
- Research and testing: Apply user research and testing expertise (qual and quant) to ensure digital platforms best meet the needs of all users and stakeholders
- Systems thinking: Contribute a systems thinking and design thinking mindset to the teams and products you work with
- Outcome focus: Work closely with product managers to own outcomes continuously improving the products feedback and iteration
- UX/UI design: Translate complex user, business and regulatory requirements into smart, engaging, modern flows and elegant interfaces
- Design quality: Work to consistently improve the user experience and quality of all the products you work on, helping to uplift the quality of design across government in line with Government Digital Service Standards
- Digital and data savvy: Work with our engineering and data leads make smart decisions that get the most out of technology and data and work through constraints
- Stakeholder management: Work closely with product managers to deliver on business outcomes and help facilitate through inevitable conflicts and constraints, acting as an advocate for humans in the system
- Design with and for AI: We expect designers to be familiar with AI tools both as aids to their work process and as a key element of the products they design
Requirements:
- Degree and/or proven, relevant experience in Design, Human-Computer Interaction, graphic design, design research or a related field
- End-to-end capability: Everyone has their strengths and weaknesses, but we are looking for “T-shaped” designers who welcome end-to-end work
- Proficiency in discovery and problem framing skills (design thinking, service design, etc)
- Proficiency in UX/UI design tools (e.g. Figma, Sketch, Adobe Creative Suite, Miro)
- Self-starter who can work independently for example to define and execute a research plan, define and implement a design system, prototype and test a solution
- Willingness to work in-office and build trust as a collaborative team player
- Strong stakeholder management skills appropriate to your level
- Good communication and storytelling skills, with the ability to present findings and design rationale clearly and persuasively to all stakeholders
- Comfort with ambiguity and complexity in enterprise, B2B or regulated environments and ability to frame ambiguity into clear, actionable design
- Comfort with incomplete information, legacy systems and cross functional constraints
- Self-directed, reflective, and open to feedback, with interest in contributing to the public good through digital services
Benefits:
- Collaborative and creative work environment
- Competitive salary and benefits package, including opportunities for professional growth and development
- Work environment that is fully supportive of self improvement and personal/professional development
- Work with a purpose, impacting millions in Singapore and beyond