Principal Merchant Success Manager

As a Principal Merchant Success Manager at ShipBob, you will play a critical role in managing and scaling ShipBob's most strategic merchant partnerships.

You will serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.

Your responsibilities will include:

• Building and running success frameworks that align operational performance with strategic growth goals
• Partnering with ShipBob's fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability
• Leading cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs
• Serving as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities

To succeed in this role, you will need:

• 8+ years of experience in account management or program management in a supply chain/logistics role
• Direct project management experience, certifications and training is a bonus
• Familiarity with fulfillment or warehouse operations to credibly partner with on-site operations teams and translate operational challenges into merchant-facing solutions
• Demonstrated track record of managing enterprise-level clients and building executive-level relationships
• Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset

ShipBob offers a competitive total compensation package with a pay for performance approach. The full base pay range for this position is $115,496 - $192,493.

Benefits include:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package