Description
We are seeking a creative, proficient, and motivated individual with Primary Care experience and EMIS web experience to join our team as a Patient Services Receptionist. The successful candidate will have a friendly manner when talking with patients and will work to go the extra mile in helping patients with their needs.
Main duties of the job:
- Greet and book in patients on the Front Desk
- Direct patients and provide signposting
- Manage patient registration and booking appointments
- Process information (electronic and hard copy)
- Assist patients as required
- Act as the central point of contact for patients, distributing information, messages, and inquiries for the clinical team
- Liaise with multidisciplinary team members and external agencies
Responsibilities:
- Provide an efficient and effective service to patients
- Support the practice team in delivering a patient-focused, high-quality clinical service
- Perform opening and closing duties, including working on a rota basis to cover early shifts and extended access late shifts
- Book appointments, register patients, and manage general inquiries from patients
- Support the issuing of prescriptions and welcome patients to the Practice
- Provide patient liaison and liaise with other providers on behalf of patients and clinicians
Requirements:
- Experience in Primary Care Administration
- Experience with EMIS Web
- Good interpersonal skills
- Administratively competent
- IT literate and competent computer user
- Ability to learn and use bespoke information systems and software
Benefits:
- Regular team meetings and staff lunches
- Opportunities to get involved in the wider community and through volunteering
Pay and Conditions:
- £12.50 to £13.50 an hour
- Permanent, part-time contract