Description
Mastercard is seeking a Director, Applied AI Product Enablement & Commercialisation to help shape and scale the next generation of AI-powered solutions for small and medium-sized businesses across Asia Pacific.
The successful candidate will lead the commercialisation and regional deployment of emerging AI products, beginning with Mastercard's Virtual C-Suite initiative, including the Virtual CFO experience. The role requires a unique combination of strong AI product expertise, strategic thinking and commercial acumen, with the ability to translate complex AI capabilities into compelling business outcomes for customers and partners.
Responsibilities:
- Lead the commercialisation and regional deployment of AI-powered solutions designed to help SMEs operate more effectively and make better business decisions.
- Serve as the Asia Pacific subject matter expert for Applied AI solutions, helping define how AI capabilities address customer challenges across diverse markets.
- Partner closely with global product, engineering and AI teams to translate regional customer needs into technical requirements, product enhancements and roadmap priorities.
- Evaluate emerging AI technologies, LLM-based applications, agentic AI systems and market trends to identify opportunities for new SME use cases and solutions.
- Work directly with customers, partners, sales teams and internal stakeholders to articulate the value of AI-powered products and drive market adoption.
- Develop and execute go-to-market and commercialisation strategies that support successful product launches and scalable customer adoption.
- Lead pilots, proof-of-concepts and market enablement initiatives, gathering customer feedback and translating insights into product improvements.
- Support complex customer conversations by explaining AI concepts, capabilities, limitations and business value in a way that is engaging and easy to understand.
- Collaborate across product management, sales, services, partnerships and regional leadership teams to ensure successful execution and alignment.
- Track product adoption, customer outcomes and market feedback to continuously refine positioning, commercial strategy and product priorities.
Requirements:
- Proven experience working with AI-powered products, Generative AI solutions, machine learning applications, intelligent automation or other emerging technologies in a product, strategy or commercial role.
- Strong understanding of modern AI concepts, including LLMs, agentic AI systems, reasoning frameworks, orchestration tools and AI-enabled customer experiences.
- Demonstrated ability to bridge technical and business audiences, translating complex technology concepts into compelling customer value propositions.
- Experience bringing innovative technology products to market, including commercialisation, product adoption, go-to-market execution or product strategy responsibilities.
- Ability to work effectively with technical teams, product managers, engineers and data scientists while also influencing business stakeholders and customers.
- Strong customer-facing experience, including executive presentations, strategic discussions and solution-based selling or enablement.
- Experience identifying market opportunities, defining use cases and shaping product direction through customer and market insights.
- Proven ability to navigate ambiguity, build new capabilities and drive outcomes in rapidly evolving environments.
- Experience within payments, fintech, banking, SaaS, cloud technology or digital platform businesses is highly desirable.
- Passion for emerging technologies and a genuine interest in helping businesses unlock value through AI-driven innovation.