Operations Supervisor – Night Shift

ShipMonk is hiring an Operations Supervisor – Night Shift to lead a team of approximately 25–30 associates across our Pittston fulfillment operations.

You'll be responsible for keeping your team focused, productive, safe, and aligned while making real-time decisions that directly impact our ability to deliver for our merchants.

Responsibilities

• Start the shift with a team huddle and set clear priorities and expectations
• Lead, coach, and develop approximately 25–30 warehouse associates
• Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time
• Adjust labor and workflow as volume and priorities change
• Coach associates directly on the floor and address performance issues early
• Troubleshoot operational issues and coordinate with other departments when problems arise
• Use performance data to identify root causes and improve results
• Train and onboard new associates
• Maintain inventory accuracy, equipment standards, sanitation, and safety
• Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues

Requirements

• 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
• Strong coaching and people-leadership skills
• Ability to make sound decisions in a fast-paced operation
• Comfort using data and KPIs to manage performance
• Strong communication and problem-solving skills
• Ability to work an overnight/night-shift schedule
• Flexibility to work weekends, holidays, and overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Nice to Have

• Experience with warehouse management or inventory systems
• Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
• Lean, Kaizen, Six Sigma, or other continuous-improvement experience