Terminal Operations Manager

Eurostar is looking for a Terminal Operations Manager to lead and coordinate day-to-day operations at its UK terminals in Amsterdam and Rotterdam.

Acting as Eurostar's senior operational representative on site, you are the key decision-maker during duty periods, ensuring safe, reliable and customer-focused operations in both normal and disrupted situations.

Key responsibilities include:

• Leading daily terminal operations in Amsterdam and Rotterdam for UK-bound services
• Acting as the senior operational decision-maker on site during duty periods
• Ensuring passenger and staff safety, service quality and operational readiness
• Functionally managing and coordinating contracted service providers
• Monitoring performance against SLAs and escalating risks or non-performance
• Coordinating operational interfaces with NS and other external partners
• Contributing to continuous improvement initiatives based on operational data, incidents and feedback

Requirements:

• Significant experience in railway, transport or station operations, ideally in a complex, customer-facing environment
• Proven ability to operate as a senior on-site decision-maker in normal and disrupted situations
• Strong functional leadership skills, with the ability to influence and coordinate teams without hierarchical authority
• Experience working with contracted service providers and performance management frameworks
• Solid understanding of safety management systems, security and risk management
• Excellent communication and coordination skills across multiple stakeholders
• Fluent in English and Dutch
• Willingness to work primarily from Amsterdam and Rotterdam terminals, with operational flexibility