Description
We are seeking an Assistant Store Manager to join our team at Sur La Table in Walnut Creek, California. As an Assistant Store Manager, you will play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience.
Responsibilities
- Leadership & Team Development:
+ Support the recruitment, training, and ongoing development of a high-performing team. + Provide coaching and feedback to ensure team members deliver outstanding customer experience. + Assist in development plans to support individual and team growth.
- Customer Experience & Brand Representation:
+ Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. + Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. + Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
- Sales & Business Performance:
+ Partner with the General/Store Manager in developing and implementing strategies to exceed sales and financial goals. + Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution. + Consistently meet or exceed monthly sales goals, contributing to overall store revenue.
- Operations & Compliance:
+ Assist with daily store operations, ensuring compliance with company policies and procedures. + Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising. + Ensure store safety and cleanliness, addressing any maintenance needs promptly.
Requirements
- Must be 21 years of age or older.
- 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
- Proven track record of achieving sales and motivating high-performing sales teams while meeting operational goals.
- Strong leadership skills with the ability to inspire, develop, and retain a high-performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 5 hours at a time.
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
- Regular and predictable attendance.