PLM Engineering Manager

We are seeking an experienced PLM Engineering Manager to lead 3DEXPERIENCE customization, development, and high-level escalation support.

The ideal candidate is a hands-on technical leader who understands the full 3DX architecture, from 3DPassport and 3DSpace through 3DSearch and FCS down to the database.

Responsibilities

Platform Customization & Development

• Lead the design, development, and delivery of all 3DX customizations, including data model extensions, triggers, JPOs, MQL/TCL scripts, and EKL logic.
• Guide the development of 3DDashboard widgets, web forms, tables, commands, and menus that improve the engineering user experience.
• Own the technical design and support of integrations between 3DX and Ford enterprise systems.
• Oversee People & Organization (P&O) configuration, including collaborative spaces, organizations, roles, security contexts, and access rules.
• Define and enforce coding standards, code review practices, and source control for all 3DX development.
• Partner with engineering, manufacturing, and program teams to turn business requirements into sound technical designs.

Level 3 Escalation & Incident Resolution

• Serve as the highest internal escalation point for critical and complex incidents across the 3DX suite.
• Lead deep diagnostics using application logs, MQL traces, JVM thread and heap dumps, database query analysis, and HTTP/network tracing.
• Own the relationship with Dassault Systèmes Support and R&D.
• Serve as technical lead on incident bridges during 3DX platform outages.
• Own root cause reports and problem records, and drive permanent corrective actions.
• Turn recurring L3 issues into knowledge articles, runbooks, and automated fixes.

Platform Stability & Lifecycle Management

• Oversee platform performance tuning across JVM/TomEE configuration, database, indexing, caching, and FCS file throughput.
• Own the technical impact analysis of customizations for full upgrades, Functional Deliveries (FDs), and hotfixes.
• Ensure all customizations and platform changes follow ITIL-aligned change management processes.
• Drive the adoption of automation for deployments, bulk data operations, and platform health checks.

Capacity Planning & Team Leadership

• Lead, mentor, and develop a team of 3DX developers and escalation engineers.
• Lead capacity planning efforts, using Jira to track team bandwidth, forecast constraints, and assign resources.
• Build technical depth across the L1/L2 support organization through training, code reviews, and hands-on troubleshooting coaching.
• Provide technical leadership and evidence for IT audits.

Qualifications

Required Experience:

• 8+ years of experience with Dassault Systèmes ENOVIA / 3DEXPERIENCE.
• 5+ years in software development, software engineering, and scripting with 3DX customizations.
• 3+ years in an escalation & production support role.
• 3+ years leading or managing technical teams.
• Proven experience managing vendor support escalations.
• Experience working in a fast-paced, flexible industrial systems team.

Technical Skills:

• Expert-level knowledge of MQL, TCL, JPO/Java, triggers, and EKL.
• Familiarity with Git/GitHub, CI/CD pipelines, and Infrastructure-as-Code.
• Proficiency in scripting languages (Python, PowerShell, Bash).
• Proficiency in JavaScript, 3DDashboard widget development, and REST API/web service integration.
• Deep knowledge of 3DX components and how they interact.
• Advanced skills in log analysis, JVM thread and heap dump analysis, and SQL performance analysis.
• Strong understanding of server operations, OS patching cycles, and network security.
• Expert-level proficiency in Jira.

Leadership Skills:

• Proven ability to set engineering standards and guide design decisions.
• Proven ability to translate technical root causes and constraints into business impacts.
• Deep understanding of ITIL incident, problem, and change management principles.
• Excellent troubleshooting skills with a focus on root cause analysis and preventative measures.
• Demonstrated ability to lead calmly and decisively during production outages.
• Demonstrated success building relationships across Development, Infrastructure, Hosting, Business, and vendor teams.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays
• Paid time off and the option to purchase additional vacation time