Description
Job Summary
As an Engineer - End User Computing at FCDO Services, you will play a crucial role in ensuring the seamless operation of technology services across the organisation. Based in the City of Westminster, this is a full-time, on-site position with a salary range of GBP 43,088 - 44,752 per year.
Job Description
You will be part of the Digital and Data technology team, which provides cutting-edge solutions to support the UK government's data-driven future. Your primary focus will be on managing the product life cycle of service-raised incidents and requests, providing support and maintenance for end-user services, and ensuring minimal downtime.
Key responsibilities include:
- Providing on-site support to end-users, resolving hardware and technical issues promptly
- Prioritising tasks based on business needs and dependencies
- Troubleshooting and diagnosing issues, as well as escalating faults to service desk, incident, and problem managers when necessary
- Configuring and installing secure managed devices to optimise performance
- Applying agreed methodologies, standards, and processes to inform decisions
- Managing secure disposal of equipment and reviewing technical and operational process documentation
Requirements
- Agile and ITIL Foundation level experience or equivalent
- Microsoft Fundamentals role-based certification
- Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science, or relevant experience
- Experience working with Windows 10/11, Microsoft365, and Apple iOS
- Strong technical understanding of hardware, operating systems, and software
- Significant experience in enterprise or secure environments
- Ability to work effectively in high-pressure, fast-paced environments
Benefits
- Competitive salary: GBP 43,088 - 44,752 per year
- Generous holiday entitlement
- Civil Service Pension scheme with employer contributions
- Access to training and development opportunities
- On-site gym, nursery, café, and restaurant
- Interest-free loans for season tickets and bikes
Person Specification
The selection process will assess your behaviours, experience, and technical skills, including:
- Managing a Quality Service
- Making Effective Decisions
- Working Together
- Agile and ITIL Foundation level experience
- Microsoft Fundamentals role-based certification
- Level 3 Information Communication Technician or equivalent
- Experience with Windows 10/11, Microsoft365, Apple iOS, and enterprise technologies