Description
We are seeking a high-calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.
In this role, you will handle inbound calls and provide high-quality service to top-tier customers, interpreting and analyzing their enquiries to provide tailored recommendations and offer appropriate financial products, services, and solutions.
Responsibilities include:
- Handling inbound calls and providing high-quality service to top-tier customers
- Interpreting and analyzing customer enquiries to understand their needs
- Providing tailored recommendations and offering appropriate financial products, services, and solutions
- Achieving individual performance expectations and developing your career with a clear progression path
Requirements:
- Higher Diploma or above
- Fluency in Cantonese, English, and Mandarin, with the ability to read and write in Chinese and English
- Strong written communication skills in local language and English
- Proficiency in navigating multiple digital platforms and applications with a minimum typing speed of 30 words per minute in Traditional Chinese
- Computer literacy and ability to use and navigate multiple computer systems and applications
Benefits:
- Extensive training and learning opportunities
- Support from peers and managers
- Exposure to a wide variety of financial products, services, and technologies