Description
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next.
About the Role
Field Operations is the connective tissue between GTM strategy and what actually happens in the field. We translate annual plans into revenue-unit-level execution, own the forecast and pipeline cadence, and are the first to see , and act on , performance gaps before they become planning problems.
We're hiring a Senior Manager, GTM Field Operations to serve as the embedded operational partner and single point of contact for one of our North America Revenue Units (Sales and Revenue Architect teams with an annual revenue target upwards of $300M). You'll own the operating rhythm for your segment, turn data into decisions, and represent a unified Ops voice alongside Strategy & Planning, RevOps, and Enablement , not a siloed, segment-only function.
Responsibilities
- Segment Leadership & Trusted Advisory: Serve as the primary operational point of contact for your assigned segment's reps, managers, and senior leaders , owning end-to-end ops needs.
- Operating Rhythm & Performance Management: Own and enforce the business operating rhythm without exception: weekly/monthly forecast and pipeline reviews, deal reviews, account reviews, KPI and headcount tracking, and QBR/MRR prep.
- Cross-Functional Partnership: Partner with Strategy & Planning on territory methodologies, capacity models, and headcount plans that translate the annual plan into RU-level execution priorities.
- Reporting, Analytics & Tooling: Collaborate with Analytics/BI to design reporting and dashboards giving visibility into performance, productivity, and pipeline health.
- Resource Stewardship & Scale: Evaluate the cost/benefit of any proposed solution , people, tools, or process , before recommending it; favor scalable fixes over one-off, high-touch solutions.
What Success Looks Like
- You're the first call, not the last resort, for your segment's leadership on anything operational.
- Forecast and pipeline data are trusted because your operating rhythm is airtight , deadlines are never missed, no exceptions.
- You've built direct relationships with individual reps (not just their managers) and know where the ground-level friction actually is.
Qualifications
- 6+ years in Sales/Business Operations or GTM Strategy, with strong understanding of SaaS business models.
- SQL proficiency and strong analytical skills, with proven ability to build and standardize reporting in Snowflake and BI tools such as Tableau and Retool.
- Advanced Excel/Sheets skills , pivot tables, data visualization, INDEX/MATCH, VLOOKUP/XLOOKUP, SUMIFS/COUNTIFS, and array formulas.
- Experience supporting sales and CS orgs of 100+ reps selling $1M+ deals to Fortune 100 companies.
Perks & Benefits
- Medical, dental, and vision plans
- Wellbeing Fund - flexible wellness stipend
- Mental Health benefits with covered therapy and coaching
- 401(k) program
- Education & learning stipend
- Flexible vacation time
- Paid parental leave
- Company-wide recharge days each quarter
- Work from home stipend