Description
We are seeking a Patient Liaison Officer to join the team at Circle Reading Hospital, part of Circle Health Group. The successful applicant will work 37.5 hours a week in a flexible shift pattern and be responsible for converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group.
The role involves:
- Converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets
- Ensuring a quality service for potential self-pay patients, including accurate and timely responses to enquiries
- Facilitating necessary access times and information required for patients to convert to procedure
- Influencing patients to choose Circle Health Group for their procedure
- Providing pre-consultation information and indicative pricing accurately and promptly
- Booking self-pay patients into suitable clinic appointments
- Complying with all relevant mandatory training
The ideal candidate will have:
- Customer service experience using telephone, written, and face-to-face communications
- Proven influencing/sales skills
- Proficiency in MS Outlook, Excel, and Word
- Excellent command of the English language, both written and verbal
- Excellent telephone manner and interpersonal skills
In return, Circle Health Group offers a competitive salary of up to £28,000 per year, plus a range of benefits including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme
- Friends & Family Hospital Discounts
- Family Friendly policies
- Non-contributory life insurance
- Staff engagement hub with access to discounts and rewards
- Access to resources, tools, and services to support wellbeing
- Employee recognition programmes
- Industry-leading training and development opportunities