Videogames Customer Service Representative (Only WRITTEN SUPPORT)

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

The Videogames Customer Service Representative will communicate with players and solve their problems, such as lost accounts or questions regarding details, and provide excellent customer service through chats, emails, and tickets.

Responsibilities:

• Communicate with players and solve their problems
• Provide excellent customer service through chats, emails, and tickets

Requirements:

• Strong written and verbal communication skills in English and Spanish
• Ability to multi-task
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated
• Full-time availability
• High School Diploma preferred but not required
• Living in Mexico City or Estado de Mexico

Benefits:

• Salary: $10,500 gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• After 3 months: Medical expenses insurance, Saving funds, Grocery tickets ($1,200)