Description
Ekaya Housing Association is seeking a Supported Housing Officer with a strong focus on customer service and satisfaction. The successful candidate will be part of the housing management team, reporting to the Housing and Partnership Manager, and will work closely with residents and internal departments.
The role involves ensuring top-quartile performance, demonstrating skills, attitude, competence, knowledge, and experience to move the service forward with drive and customer focus. The ideal candidate will be a personable, empathetic professional with excellent communication and interpersonal skills.
Key responsibilities include:
- Building strong relationships with customers, colleagues, and stakeholders
- Working collaboratively with colleagues to improve performance and increase satisfaction
- Providing First Class services and finding solutions when issues arise
- Developing strong relationships with a broad range of internal and external stakeholders
The benefits package includes:
- Competitive salary of £31,804.32 per annum
- 7% employer pension contribution
- 4 x life insurance
- Employee Assistance Programme
- 25 days holiday plus public holidays, rising to 30 days after five years continuous service
- Health benefits
To apply, please submit a current CV and personal statement by email to recruitment@ekaya.co.uk by midnight on Sunday, 04/11/2026.