Senior Operations Manager

ShipMonk is seeking a Senior Operations Manager to lead the day-to-day performance of a functional area or an entire operational shift in their fulfillment centers.

Job Summary

As a Senior Operations Manager, you will play a crucial role in delivering ShipMonk's promise to merchants: Stress Less, Grow More. You will lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, ensuring compliance with safety, productivity, and quality standards.

Responsibilities

Operations Leadership

• Lead the day-to-day performance of a functional area or an entire operational shift, ensuring compliance with safety, productivity, and quality standards.
• Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor.
• Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers.
• Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development.
• Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed.
• Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity.
• Ensure accurate timekeeping and workforce planning for direct reports and assigned teams.
• Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations.

Fulfillment Center Performance & Operational Excellence

• Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards.
• Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency.
• Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy.
• Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions.
• Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment.
• Maintain proper layout of the warehouse, ensuring optimal product placement and material flow.
• Ensure compliance with internal policies, safety standards, and all operational requirements.

Industrial Engineering & Process Optimization

• Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes.
• Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics.
• Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency.
• Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software.
• Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization.
• Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance.
• Review production schedules and engineering specifications to improve fulfillment center methods and activities.
• Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity.

Quality Control & Production Coordination

• Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs.
• Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy.
• Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary.
• Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data.
• Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing.
• Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels.
• Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact.

Requirements

• Bachelor’s degree in Industrial Engineering preferred, or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering.
• 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment.
• Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives.
• Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations.
• Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis.
• Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders.
• Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists.
• Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation.
• Proven experience leading teams of 40+ employees, developing supervisors, building leadership layers, and managing performance across multiple levels of an operation.