Description
As a Principal Associate for Card Delivery Operations at Capital One, you will play a crucial role in bringing business partners' card products to life. You will build and scale processes to boost efficiency, lower operational risk, and deliver seamless outcomes for customers. You will serve as the primary integrator across stakeholders, driving accountability, securing technical readiness, and hitting critical fulfillment targets.
Key Responsibilities:
Project Management & Execution
- Plan and execute project plans, managing daily tasks, tracking milestones, and ensuring projects remain on schedule.
- Identify potential delays or bottlenecks in the rollout schedule and work with cross-functional partners to develop mitigation plans.
- Facilitate recurring tactical syncs between internal teams and external suppliers to ensure clear communication and accountability.
Supplier & Technical Coordination
- Serve as the primary operational point of contact for the supplier's Project Manager, ensuring external partners are aligned with Capital One's technical and timing requirements.
- Collaborate closely with internal Product Managers and Technical Leads to translate system requirements into actionable supplier tasks.
- Review and validate internal and supplier test results and output to ensure execution meets business intent.
Operational Integrity
- Maintain rigorous documentation of project progress, decision logs, and supplier readiness checklists.
- Identify and document technical or operational issues during the rollout process, following them through to resolution with tech and supplier partners.
- Apply operations experience to drive efficiency and reduce risk.
Ideal Candidate Profile:
- Exceptional ability to establish structure and clarity in ambiguous or unstructured environments.
- Strong subject matter expertise (or rapid learning agility) in card personalization and manufacturing processes, including upstream and downstream impacts.
- Highly strategic, proactive problem-solver with strong interpersonal and negotiation skills.
Travel Expectations:
- This role requires regular field visits for sales, customer, or site visits.
Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of experience in Project or Process Management
- At least 1 year of experience in Third-Party Vendor Management
- At least 1 year of experience using Google Suite or Microsoft Office
Preferred Qualifications:
- Bachelor's Degree or military experience
- At least 3 years of experience in Project or Process Management
- At least 2 years of experience in Third-Party Vendor Management
- At least 2 years of experience in Commercial Printing methodologies
- At least 2 years of experience in Credit or Debit Card Fulfillment Operations
- At least 1 year of experience with US Card operations or TSYS platform knowledge
- Business Process Management (BPM), Lean, or Agile Certification
Salary Information:
- McLean, VA: $108,900 - $124,300 for Principal Extended Ops Assoc.
- Plano, TX: $98,900 - $112,900 for Principal Extended Ops Assoc.
- Richmond, VA: $98,900 - $112,900 for Principal Extended Ops Assoc.
- Riverwoods, IL: $98,900 - $112,900 for Principal Extended Ops Assoc.
- Wilmington, DE: $98,900 - $112,900 for Principal Extended Ops Assoc.
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being.