Boutique Supervisor

As a Boutique Supervisor at Chanel, you will support and encourage the Watches and Fine Jewelry Advisors to deliver the ultimate luxury customer experience.

You will act as a bridge between boutique management and the sales team, supervising daily operations, upholding brand image standards, and facilitating efficient floor activities.

Your responsibilities will include:

• Elevating the boutique's image and customer experience by ensuring high standards in visual merchandising, grooming, and service
• Driving team performance through coaching, feedback, and conflict management
• Fostering client-centric relationships, contributing to customer retention and satisfaction
• Supporting business growth by analyzing market trends, preparing reports, and proposing operational improvements
• Leading projects and collaborating across divisions to implement strategic initiatives and continuous improvements

To be successful in this role, you will need:

• Solid retail experience, preferably in luxury or Watches and Fine Jewelry, with proven coaching and supervisory skills
• Strong leadership, communication, and interpersonal abilities
• A proactive, client-focused mindset with a passion for excellence and continuous improvement
• Competence in business analysis, planning, and organizing
• Presentable appearance and strong teamwork skills
• Computer literacy and openness to learning new systems

In return, Chanel offers:

• Opportunities for professional and personal growth in an inspiring environment
• Development of leadership skills and expertise in luxury brand operations
• A supportive work culture with emphasis on employee well-being and career advancement opportunities