Sr. Supervisor, Facilities Operations, U.S. West (R6106)

Shield AI is seeking a Senior Supervisor, Facilities to lead safe, reliable, and consistent Facilities Operations across an assigned region.

This role directly supervises Facilities Coordinators, manages regional service delivery, leads qualifying non-capital facilities projects, and serves as the primary Facilities partner to site and business leadership.

Lead and Develop the Regional Facilities Team

• Directly supervise, coach, and develop Facilities Coordinators assigned to the region.
• Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through.
• Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience.
• Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth.
• Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement.
• Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader.

Operate the Regional Portfolio

• Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable.
• Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity.
• Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response.
• Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks.
• Implement global and regional standards, standard operating procedures, service levels, and documentation practices across assigned locations.
• Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce operational disruption.
• Support occupancy changes, employee moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model.

Lead Non-Capital Facilities Projects and Support Major Project Turnover

• Plan and deliver regional facilities projects that fall below Capital Delivery thresholds or do not require dedicated capital-project ownership.
• Lead qualifying work such as minor improvements, space reconfigurations, restacks, furniture deployments, moves/adds/changes, signage, small repairs, workplace refreshes, service rollouts, landlord-coordinated work, and lifecycle replacements within delegated authority.
• Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out assigned operational projects.
• For major capital projects, provide site requirements, maintainability input, local coordination, shutdown planning, employee communications, readiness support, and operational acceptance.
• Participate in commissioning and formal turnover to verify required training, warranties, asset records, spare parts, documentation, and operating procedures are complete.
• Escalate work that exceeds approved cost, risk, technical-complexity, or governance thresholds to Capital Delivery and Facilities Operations leadership.

Manage Vendors, Service Partners, and Regional Financial Execution

• Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers.
• Monitor service quality, responsiveness, safety, scope compliance, cost, and performance against approved contracts and service expectations.
• Review invoices, track purchase orders and commitments, support monthly forecasts, and maintain accurate budget and project documentation.
• Identify cost risks, service gaps, and opportunities to improve value without compromising safety, reliability, compliance, or employee experience.
• Support sourcing, onboarding, renewals, and performance reviews in partnership with Procurement and the applicable Facilities Operations leader.

Implement EH&S, Security, and Compliance Requirements

• Partner with Global EH&S to implement workplace-safety, environmental, industrial-hygiene, contractor-safety, emergency-preparedness, and corrective-action requirements.
• Partner with Security to implement physical-security, access-control, visitor, incident-response, and secure-facility operating requirements within the approved scope.
• Confirm contractors and vendors meet site access, safety, security, insurance, and work-control requirements before and during execution.
• Support inspections, audits, emergency exercises, incident reviews, and timely closure of assigned corrective actions.
• Escalate material safety, security, environmental, regulatory, service, and business-continuity risks promptly and clearly.
• Coordinate with IT, People, Capital Delivery, Global Real Estate, Finance, Procurement, and business leadership as regional needs require.

Deliver a Consistent Employee and Customer Experience

• Serve as the principal regional Facilities contact for site leaders, employees, and business partners.
• Communicate planned outages, construction impacts, relocations, service changes, and restoration activities clearly and proactively.
• Resolve recurring service issues, gather feedback, and balance customer needs with standards, risk, budget, and portfolio priorities.
• Build trusted relationships with local leadership while maintaining consistent enterprise practices across sites.

Use Data, Governance, and Continuous Improvement to Raise Performance

• Maintain accurate regional reporting for work orders, maintenance, vendors, budget, projects, incidents, risks, actions, and customer experience.
• Participate in recurring Facilities Operations reviews and other governance forums, presenting issues, trends, decisions, and corrective actions.
• Maintain regional risk, issue, and action registers and drive assigned items to timely closure.
• Use operating data and root-cause analysis to improve reliability, workflows, standards, documentation, and service quality.
• Share lessons learned and effective practices across regions and maintain accurate information in approved Facilities systems.