Quality Expert - Data Analytics, Lead

Electronic Arts is seeking a Quality Expert - Data Analytics, Lead to join their team in Kuala Lumpur, Malaysia. As a Quality Expert - Telemetry Lead at EA - KL, you will lead telemetry strategy and data frameworks across Apex Legends. You will use AI and Machine Learning to transform data into applicable quality insights. Partnering with QV, Development, and LiveOps, you will guide data-driven decisions and build scalable, intelligent quality systems.

Responsibilities:

• Automation Strategy and Implementation:
• Drive the implementation and continuous improvement of telemetry methodology, ensuring data standards and instrumentation practices are reliable and scalable across teams.
• Lead the integration of telemetry into the SDLC, ensuring early quality insights and validation.
• Guide the use of AI/ML models to detect anomalies, predict defects, and create applicable insights from telemetry data.

• Quality and Data Analysis:
• Compile and interpret data from multiple sources into cohesive summaries that communicate quality status, trends, and risk.
• Use telemetry-driven insights to prioritize testing, focus on high-impact areas, and improve product quality outcomes.
• Implement predictive analytics to identify quality risks early and promote defect prevention at source.

• Collaboration and Communication:
• Partner with QV, Development, and Data teams.
• Align telemetry coverage and data logic, instrumentation standards, and pipeline frameworks, ensuring data reliability and consistency between quality telemetry and broader data strategy.
• Translate complex telemetry data into meaningful insights for non-technical team members.

• Mentorship and Team Support:
• Lead improvements and knowledge sharing across multiple teams.
• Mentor and support team members in implementing quality strategies and professional growth.

Qualifications:

• 8+ years of experience in telemetry, data analytics, or quality technology leadership, leading data strategy at scale.
• Experience building, evolving, and maintaining telemetry frameworks supporting quality and product insight.
• Experience defining and implementing data instrumentation standards and telemetry pipelines in live or large-scale products.
• Background in data analysis, automation, or AI/ML to allow predictive and prescriptive quality insights.
• Experience mentoring others to develop technical and analytical skills.
• Understanding of game development lifecycles, system architecture, and risk-based quality approaches.
• Familiarity with Power BI, Tableau, Grafana, or equivalent visualization tools.
• Experience with CI/CD integration for telemetry pipelines.